Shipping & Delivery

Last updated: August 31, 2026

When we ship

To give your cookies the best chance of arriving fresh before the weekend, we only ship Monday through Wednesday. Orders placed after noon on Wednesday will ship the following week.

Orders are processed and handed to FedEx within 1–2 business days (weekends and holidays excluded). Transit times are FedEx estimates and begin once the package is picked up. Delays caused by weather, holidays, or carrier issues are outside our control.

Where we ship

We ship to all 50 U.S. states, including Alaska and Hawaii, via FedEx One Rate® — a flat-rate FedEx Express service with 2–3 business day delivery to most areas. We do not ship outside the U.S. at this time.

Cookies are temperature-sensitive. We package them carefully, but we can't guarantee their condition if a package is exposed to extreme temperatures or delayed for reasons beyond our control.

Shipping rates

Rates are calculated at checkout based on your FedEx One Rate service, package size and weight, and destination. We pass along FedEx's exact charges with no markup, so the rate you see at checkout always reflects current carrier pricing.

Address changes

Please double-check your shipping address before placing your order. If you request a change after shipment (through FedEx tracking or support), any fees FedEx charges for address corrections or redirects will be passed on to you. We can't guarantee these changes will be successful.

Loss, damage & claims

All shipments are governed by FedEx's Service Guide and contract of carriage (see fedex.com for full details).

• Coverage: FedEx includes up to $100 in declared value coverage per shipment at no extra cost for loss, damage, delay, or misdelivery.
• Responsibility: Once your package is handed to FedEx, risk of loss, damage, theft, delay, or misdelivery passes to you or the recipient. We aren't liable for these issues or for consequential damages (such as spoiled cookies).
• Exclusions: FedEx limits or excludes liability for certain items and events. We make no warranties regarding shipping.
• Claims: File claims directly with FedEx following their rules — strict deadlines apply, so report issues promptly after delivery and keep proof of value and damage. We're happy to help where we can, but we can't guarantee the outcome.