Returns & Refund Policy

Last updated: June 15, 2026

All Sales Final

Because our cookies are freshly baked, perishable goods, all sales are final. We are unable to accept returns or offer refunds once an order has been placed, except where required by law or as described in our guarantee below. This allows us to ensure every order ships fresh and to prevent food-safety risks associated with returned perishable products.

Our Freshness Guarantee

We stand behind every box that leaves our kitchen. If your order arrives damaged, defective, or incorrect, we will make it right with a replacement shipment or another resolution at our discretion. Your satisfaction matters to us, and we want every order to arrive as good as the day it was baked.

Reporting a Damaged, Defective, or Incorrect Order

If there is any issue with your order, please email orders@jojoscookiecompany.com within 48 hours of delivery and include:

• Your order number and the last name on the order in the subject line
• One or more clear photos of the damage or issue
• Your FedEx tracking number in the body of the email

Once we have this information, we will file a shipping claim on your behalf where applicable and arrange a replacement shipment of cookies. Reports made after 48 hours may not be eligible, as our products are perishable and time-sensitive.

Wrong or Missing Items

If you received the wrong item or your order arrived incomplete, contact us at orders@jojoscookiecompany.com within 48 hours of delivery with your order number and a photo of what you received, and we will correct it promptly.

Lost or Significantly Delayed Shipments

If tracking shows your package was lost in transit or significantly delayed, email orders@jojoscookiecompany.com with your order number and tracking number. We will work with FedEx to resolve the issue and make it right. Please note that transit delays caused by weather, holidays, or carrier disruptions are outside our control, though we will always help where we can.

Incorrect Addresses & Failed Deliveries

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, or for packages marked delivered by FedEx. Re-shipment of an order returned due to an incorrect address or a failed delivery may require an additional shipping charge.

Order Changes & Cancellations

Need to change or cancel an order? Contact us at orders@jojoscookiecompany.com as soon as possible. We can accommodate changes only before your order has been prepared and handed to FedEx. Once an order has shipped, it cannot be changed or canceled.

Food Allergies & Dietary Needs

Our cookies are made in a kitchen that handles wheat, dairy, eggs, nuts, soy, and other allergens. While we take care in preparation, we cannot guarantee against cross-contact. Customers with severe allergies should review product information carefully before ordering. Allergen sensitivity is not eligible for a refund under this policy.

Questions?

Email us anytime at orders@jojoscookiecompany.com — we're here to help.